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Frequently Asked Questions
Welcome to [RMSERVCORP™] At RMSERVCORP, we understand that navigating personal property services can be complex. Here are some frequently asked questions to help you better understand our services and how we can assist you.
What services does RMSERVCORP offer?
We offer in house Construction Services and third party referrals with a comprehensive range of personal property services, including rush order, lead and asbestos testing, total loss inventory of non salvageable items. Packing out of fire damaged goods, taking them to a warehouse for cleaning, packing into new box and storing. Our third party vendors help of itemization, and assitance with recoverable depreciation. Our goal is to provide you with tailored solutions to meet all your property needs.
What tools do you use?
Our in house and third party professionals use a combination of online and offline tools, including professional photography, virtual tours with my.matterport.com, to reach customers needs for our services. Furthermore we use custom materials and or materials that correlate with current industry standards.
Can you assist with financing options?
Yes, if needed we can connect you with financial institutions to explore various financing options that can help you secure the best terms for your project.
What does your restoration management services include?
Our restoration management services cover all construction repairs related to the approved insurance estimate. Ensuring due diligence is essential to the overall removal and replacement of damaged areas. We aim to ensure your property we return to pre-loss conditions or better while maximizing the overall outcome. You’ve dealt with enough already to let the experts do the heavy lifting.
How do you handle emergency maintenance requests?
We have a dedicated team to handle emergency requests promptly. Insureds can submit requests through by sending us an email or contact us directly, and we coordinate with our trusted service providers to address issues efficiently.
Why is an Xactimate Estimate property report important?
Accurate estimates are crucial for informed decision-making, you are entitled to pre loss conditions paid by your insurance. Our certified vendors provide detailed and reliable reports to ensure you understand the progress being made of your property.
How long does it take to get an Xactimate estimate report?
The timeframe for an Xactimate estimate report can vary depending on the property’s complexity, but we typically deliver reports within a reasonable amount of time from the insurance inspection.
How can I trust that RMSERVCORP will handle my property with care and integrity?
At RMSERVCORP, we prioritize transparency, professionalism, and client satisfaction. Our team comprises experienced professionals with a proven track record. We are fully licensed and insured, and we adhere to strict ethical standards to ensure your property is handled with the utmost care.
Can you provide references or testimonials from previous clients?
Absolutely. We have a long list of satisfied clients who have benefitted from our services. We can provide references and testimonials upon request, showcasing our commitment to excellent service and client trust.
How do I know you have my best interests in mind when helping me rebuild my home?
Our agents work solely for you, the insured. We take the time to understand your needs, preferences, and budget, ensuring that we only present options that align with your criteria. Our goal is to help you find the perfect balance while ensuring a smooth and transparent rebuilding process adhearing to city code upgrades as requested by city ordinance and law.
What if I find issues with the property after rebuild?
We conduct thorough inspections and due diligence to identify potential issues before you complete your certificate of completion and certificate of occupancy. However, if unforeseen problems arise, we will assist you in addressing them and work to find a resolution that protects your warranty as required by the R.O.C Registrar of Contractors of Arizona.
What measures do you take to safeguard my personal information and property details?
We implement stringent data protection measures to safeguard your personal information. Our systems are secure, and we comply with all relevant data privacy regulations. Your property details are handled with the highest level of confidentiality.
What sets RMSERVCORP apart from other property service providers?
Our commitment to personalized service, expertise, and transparency sets us apart. We build strong relationships with our clients, offering tailored solutions and maintaining clear communication to ensure your satisfaction.
How can I trust you to manage my property effectively?
We have a dedicated team of specialists and third party vendors that work hand in hand with our main office for your property. Our management team handles all aspects of property care, from tenant occupancy, to maintenance and adhering to insurance standards of care. We provide regular updates and transparent reporting to keep you informed about your property’s progress and performance.
What if there are issues with tenants or maintenance?
We handle tenant relations and maintenance requests promptly and professionally. Our goal is to minimize disruptions and ensure your property is well-maintained. We have protocols in place to address issues efficiently and keep you informed throughout the process.
What if someome damages my property on or after our date of loss?
In the event of damage, we will coordinate the documentation of repairs needed and handle any necessary actions to ensure you are compensated by your insurance and your property is restored promptly. It is out of anyone’s control to avoid intruders thats why we use my.matterport.com to ensure we have a digital receipt of loss.
How do you ensure transparency in your services?
Transparency is one of our core values. We provide detailed contracts, regular updates, and clear communication at every stage. You will always know what is happening with your property, and we encourage open dialogue to address any concerns you may have.
How do you determine the value of my personal property?
Our experienced third party entities are professionals. Using comprehensive market analyses, considering various factors such as location, condition, similar like kind and quality items. This ensures an accurate and comprehensive valuation.
What support do you provide for tenants affected?
We assist tenants in giving them a reasonable amount of time for personal property to be removed, next we offer guidance to Red Cross services to be able to obtain long term housing accommodation assistance.
How can I contact RMSERVCORP?
You can reach us by phone at [951-227-9231], email us at [michaelfernandez@rmservcorp.com], or visit our website at [rmservcorp.com]. Our office is located at [3111 N. Central Ave Suite#A221 Phoenix, AZ 85012].
